Frequently asked questions

Create an account, check we cover your postcode, then choose a service, a collection slot and a delivery slot. You'll get a confirmation email with a calendar invite.

You can book a collection for tomorrow until 8pm today. We don't offer same-day collections.

Yes. You can change the times, service or notes, or cancel, from your account until 8pm the evening before the collection. After that, please contact us.

Yes. Choose weekly or fortnightly when you book. We'll email you a reminder before each collection, and you can skip a week straight from that email.

No. We'll arrive during the 2-hour slot you chose, but we can't promise an exact time within it.

Not if we can collect and deliver safely without you. Add access instructions to your address in your account, such as where to leave the bag, and our driver will follow them.

Create an account anyway and ask us to let you know. We'll email you when we start collecting in your area.

Iron Only is for clothes you've already washed and dried: we iron them and return them. Wash-Dry-Iron means we wash, dry and iron everything. Wash-Dry-Fold means we wash, dry and neatly fold everything without ironing.

Standard turnaround is 48 hours and express is 24 hours. Both are counted in working days, so a Friday collection comes back after the weekend. You choose your delivery slot when you book.

Set your garment preferences in your account, such as how to fold shirts, and add notes to any booking. We keep the preferences and notes that applied to each order with that order.

Yes. You'll find the current minimum on our prices page.

Tell us in your garment preferences whether you'd like shirts on hangers or folded.

You pay when your clothes are delivered. The price per kilogram shown when you book gives you an estimate; the final price is worked out when we weigh your order.

Choose Forgotten password on the log in page and we'll email you a link to set a new one.

Log in and go to Your account, where you can change your name, phone number, addresses, garment preferences, email address and password.

Contact us and we'll close it for you.

Only if you choose to receive them. We'll always email you about your own bookings.